Frequently Asked Questions

What's a request credit?

A single request credit allows access to one Map View or one call to any of our APIs (Search, Reverse geocoding, Autocomplete, etc). We do not charge for unsuccessful requests.

What's a Map View?

A Map View is made up of several individual Map Tiles. For Street maps, 1 map view = 1 request credit. Map views for Satellite tiles are calculated as per your billing agreement with us.

For Raster maps, 1 Map View = 16 Map tiles. For Vector maps, 1 Map View = 4 Map tiles. Confused? Use this page to understand how this works!

What are your licensing terms?

You may use our free plan in commercial projects if you spread the love by adding a link to us on your website or app in this format: "Search by LocationIQ.com"! Please also read our Terms of Use. Other than that, not much else. :-)

Do I get a discount?

We pride ourselves on being the most affordable geocoding & maps provider around! That said, we can give you 10% off if you pre-pay yearly. If you're a student or non-profit reach out to us and we'll make something work! :-)

What payment methods do you accept?

We accept all major credit & debit cards. All payments are processed securely using Zoho and Stripe. Your card details are never seen by LocationIQ.

For larger plans, we support wire transfers.

Can I change my plan anytime?

You can upgrade anytime you need more capacity! Since we bill month to month, however, we can only downgrade you at the end of the current cycle.

Can I pay in another currency?

Please write to us about the currency you'd like us to bill you in, we'll do our best to add support for it!

Do you have higher volume plans?

Yes! We work with customers that make over a billion requests each day! We can work with you and customize a plan for your requirement! Just tell us about it!

How do I contact you?

Email us at [email protected] or send us a message here and we'll get back to you within a day.

What’s your caching policy?

You can store response data forever. If you have a free account, you can cache API request-response pairs for upto 48 hours. If you're a customer, cache request-response pairs for as long as you're a customer! :-) We do not allow server-side caching of map tiles.

How fast is your API?

Our infrastructure is spread across 3 continents, and all servers run on blazing fast SSDs/NvME drives! Expect a response within 100ms. We also publish uptime information publicly.